ORDER POLICIES & PROTOCOLS
Cancellation & Refund Guidelines
Review our formal procedures regarding order adjustments, pre-dispatch cancellations, automatic refund workflows, and financial institution settlement turnaround times.
01
Pre-Dispatch Cancellation
Orders can be cancelled at zero fee before fulfillment begins. Once the design atelier processes packaging and issues a dispatch tracking ID, cancellation is no longer possible.
02
Approval & Verification
Upon receipt of a valid cancellation request, our verification team audits order status within 24 business hours to authorize the automated refund protocol.
03
Banking Settlement
Approved refunds are credited back to the original payment method. Depending on your financial institution and payment gateway, funds reflect within 5–7 business days.
Custom & Bespoke Orders
Made-to-order couture items and personalized jewelry pieces enter production within 12 hours of order placement. Cancellations requested past this initial window may incur raw material handling deductions.
Assistance & Support
To initiate a swift cancellation or enquire about an ongoing refund status, please have your order reference code ready and contact our dedicated concierge team directly.