Customer Care & Policies
Return & Exchange Guidelines
We design timeless fashion meant to be cherished. If your curated piece is not the perfect fit, we offer seamless 30-day returns, effortless exchanges, and complimentary reverse pickups.
01
30-Day Window
Initiate a return or size exchange within 30 days of shipment delivery. All requests are processed with dedicated stylist support.
02
Garment Condition
Garments must remain unworn, unwashed, and unaltered, with all original designer tags, safety seals, and packaging fully intact.
03
Reverse Pickup
Our insured courier partners provide complimentary doorstep collection scheduled at your preferred time window and address.
04
Refunds & Exchanges
Upon quality verification at our atelier, replacement items dispatch immediately, or refunds issue to your original payment within 3-5 business days.
Have questions regarding an ongoing exchange or special atelier orders? Our client concierge is available Monday through Saturday.